Privacy Statement

inc Updated GDPR (General Data Protection Regulation) Compliance

With the recent changes that the European Union (EU) have introduced ‘GDPR’, this means we must ensure that all our clients are informed about the following:
How do we at ‘Adaptive Vehicle Solutions Ltd’ Capture, Store, Share, Use and Handle your personal information.

Capture of personal data:
We capture your personal data in two formats, paper form and electronically (website, Pistonheads, Auto Trader and Car and Classic), Personal information captured includes, Full name, Salutation, Date of Birth, Age, Full Address including postcode, Email-address, Telephone number, Next of kin details including Name, Phone and Email. Furthermore, Criminal history, Previous and current vehicle information, private registration numbers, current financial information including salary earnings, out-goings and financial commitments.

Storage & Handling of captured personal data:
Electronic captured data is collected via the Adaptive Vehicle Solutions Ltd website, Pistonheads, Autotrader and Car and Classic. This information is stored via an email format and kept in a postgres secured database on a UK based server which is located at the Adaptive Vehicle Solutions Ltd head office. A copy of the email is sent to the Adaptive Vehicle Solutions Ltd’ mailbox also known as and is controlled by only two individuals (company director Richard Blakeney and Marketing and Customer Relations Executive Nathan Straeker). This is then entered into our local database known as AVIS and located on Adaptive Vehicle Solutions Ltd secure server at our headquarters. Paper-form data is transferred onto the secure AVIS database and is safely stored by Adaptive Vehicle Solutions Ltd I.T Administrator Nathan Straeker and SOS4Biz Director Kerry Straeker.

Sharing of personal data:
With the exception of ‘Adaptive Vehicle Solutions Ltd’ employees, associated finance companies, authorised main dealers and delivery companies, we DO NOT pass any of your personal data to any third parties without your consent.

Use of personal data:
‘Adaptive Vehicle Solutions Ltd’ uses your personal data in order to decide your acceptance to obtain financial approval, the mean’s to purchase either a new or pre-owned vehicle and obtain underwriting of the current vehicle(s) in your possession.

Further to the above, we send email marketing to clients who have circled the option on order forms or who have specifically requested to be assigned to our mailing list. This is generated and sent through Mailchimp. If you wish to unsubscribe from our mailing list you may do so by clicking the link in the footer of the email sent OR sending a written request to be removed to

Without consent of the above personal information, Adaptive Vehicle Solutions Ltd are not able to proceed any further with the car buying / selling process due to GDPR regulations. As some of your personal data is primarily used to determine your eligibility for purchasing or underwriting a vehicle, obtain financial approval against a vehicle(s) and receive quotations for delivery it is important we receive this consent from you the client.

Other applicants:
If you provide personal information about someone else, for example a joint application, you must only do so with the consent of the other person. If you enter into a product jointly with another person your data will be shared with the other person. We take the protection of personal data very seriously and we will maintain appropriate safeguards to ensure the security and privacy of the information you have provided.

Deleting the information, we hold on you:
If for any reason you are concerned that the personal information we hold about you is incorrect, or if you would like your personal information removed from our records please contact us by email at and we will be happy to review, update or remove information as appropriate. We will keep your information unless you ask us to remove it.

If you are an existing Adaptive Vehicle Solutions Ltd client, we will not be able to delete your information for a period of 6 years even after your arrangement is finished, but we can amend it if required. If you would like to request a copy of the personal data we hold please contact the email above and use the term ‘subject access request’ in the subject line.

What are Cookies?
These are small text files which help us understand how websites work, they can be temporary or permanent.

Temporary cookies form part of the security process while you are using the website; permanent cookies identify the link you used to find our website, check your browser so that we can make sure that our website and services work well with your computer and to help us monitor traffic on our website.

Why are cookies used?
They help visitors. Cookies allow sites to do things like provide personalised content and remember their log-in details and settings. You can turn them off – this won’t stop a website from working, but it might mean it won’t work as well as it could, or that you have to do the same thing more than once.

They help website owners. Cookies tell website owners things like: what search engine a visitor used to find the website, how often they’ve visited it, how long they’ve spent on it, and so on.

We’ve set out below the cookies that we may use and those that are set by third parties on our website.

Currently Adaptive Vehicle Solutions Ltd do not use cookies, however we currently utilise Google Analytics which is an ON site behaviour tracker. For more information please contact

Disabling/Enabling Cookies:
You can accept or decline cookies by changing the settings on your browser and by following these instructions (link to disabling cookie page). Please remember though that disabling certain cookies may affect the functionality of our website.

Changes to our privacy policy (on screen)
Any changes we may make to this privacy policy in the future will be posted on this page so you can keep up to date with our policies and how they affect you.

Providing information via Adaptive Vehicle Solutions Limited contact forms within the Adaptive Vehicle Solutions Limited website, we require that you provide certain personally identifiable information. This information is necessary in order to process your enquiry and to contact you effectively. We may also use your contact information to send you information relating to our products. This may include newsletters, special offers, announcements and customer survey and research projects.

We will not share your personally identifiable information with any other parties, unless prior consent has been acknowledged from customer in question. This is in accordance with the Data Protection Act 1998.

Call recording policy:
What happens when you contact Adaptive Vehicle Solutions Ltd
The moment the call connects to the Adaptive Vehicle Solutions Ltd switchboard, you will be greeted with the following message; “Welcome to Adaptive Vehicle Solutions, all calls are recorded for training and monitoring purposes. A member of the team will be with you shortly”.

Why we process your information:
Adaptive Vehicle Solutions Ltd may record individual telephone conversations in order to carry out one or all of the following tasks:
1) Internal Staff Training
2) Investigate potential mistakes.
3) The prevention, detection, and potential investigation and prosecution of fraudulent activity.
4) The prevention, detection, and possible investigation and prosecution of verbal abuse towards Adaptive Vehicle Solutions Ltd staff member’s.

We carry out the above in order to continue offering the quality of service to every client that is in contact with Adaptive Vehicle Solutions Ltd. Through this process we are looking to safeguard you (the client) and Adaptive Vehicle Solutions Ltd.
If you object to any forms of call recording, please end the call in a polite and prompt manor when you are made aware that calls may be recorded. There are alternative contact methods which are listed below:

Contact via Post:
Adaptive Vehicle Solutions Ltd
3E Pentland Close,
Cardiff Business Park,
CF14 5DJ

Contact via email:
Contact via website Contact Form:

Sharing your call recording:
Adaptive Vehicle Solutions Ltd takes your privacy extremely seriously, as a company we would never look to pass your information/call recordings or personal data onto third party individual(s) or organisation(s) with the exception of any legal obligation (as a United Kingdom (UK) registered company Adaptive Vehicle Solutions Ltd are bound by United Kingdom (UK) laws).

How long we keep your call recording:
All recordings will be kept for a minimum term of 5 years. This ensures that any subsequent investigations can be processed and completed.

Your rights
The information you provided will be managed as required by GDPR (General Data Protection Regulation).

You have the right to receive a copy of the call recording.

From 25 May 2018, you have the right to request that the call recording be deleted if you believe we are processing it for longer than necessary.

Your information will not be transferred outside European Economic Area.