Terms and Conditions


1.0 – General

1.1 - We endeavour to not make any mistakes, however please check the car specification, car service record and anything else that is relevant to your purchasing decision with your sales representative before placing an order.

1.2 - Adaptive Vehicle Solutions Limited will pass to you all keys, manuals, service records and radio codes received.

1.3 - It is agreed between the contracting parties that all disputes arising out of any contracts or agreements entered into will fall under the jurisdiction of the courts of England and Wales and the laws of those will apply under the provisions of the contracts (Applicable Law) Act 1990.

1.4 - The vehicle does not belong to the customer until it is paid for with cleared funds.

1.5 - Any redistribution or re-production of any part of this website including, content, graphics, design and layout are strictly prohibited.

2.0 - Deposits and Pre-payments

2.1 - A minimum deposit of one thousand pounds (£1000) is required with every order to show the customer’s commitment to purchase the vehicle and Adaptive Vehicle Solutions Limited’s commitment to supply the vehicle. Any payment made in excess of £1000 will have been individually negotiated between Adaptive Vehicle Solutions Limited and the customer.

2.2 - If the customer fails to pay the outstanding balance of the agreed purchase price without lawful reason by the agreed date, or fails to collect the vehicle by the agreed date Adaptive Vehicle Solutions Limited will be entitled to treat the agreement as cancelled by the customer and offer the vehicle for re-sale. Adaptive Vehicle Solutions Limited will be entitled to claim from the customer any reasonable losses suffered which may include but are not limited to stocking charges, unrecoverable extras fitted to the vehicle, and any reduction in value of the vehicle.

2.3 - Adaptive Vehicle Solutions Limited will be entitled to use the deposit and any prepayment to reduce its reasonable losses. Any excess will be returned to the customer and any shortfall will be paid by the customer. If Adaptive Vehicle Solutions Limited failed to deliver the vehicle by the agreed date, Adaptive Vehicle Solutions Limited shall return the deposit and any prepayment to the customer and shall be liable to the customer for any reasonable losses the customer may suffer.

3.0 - Part-Exchange

3.1 - Any part exchange allowance agreed with a customer is based upon either the customer’s description of the vehicle to Adaptive Vehicle Solutions Limited or upon its inspection by Adaptive Vehicle Solutions Limited or an agent on behalf of Adaptive Vehicle Solutions Limited. Valuations are based on the assumption that a valid V5 will be handed over by the customer.

3.2 - Part exchange vehicles will only be accepted when accompanied by a valid V5 (Logbook). If you do not have the logbook for your part exchange vehicle in your possession, please contact your sales person as soon as possible.

3.3 - In the event of subsequent damage to the vehicle (fair wear and tear accepted) or if the customer knowingly gave incorrect information concerning the vehicle or has concealed a defect in the vehicle which Adaptive Vehicle Solutions Limited relied upon, Adaptive Vehicle Solutions Limited may decline to take the vehicle. In this case Adaptive Vehicle Solutions Limited will try to agree with the customer a new allowance. If no agreement can be reached, the customer shall either pay the full price or Adaptive Vehicle Solutions Limited will be entitled to treat the agreement as cancelled by the customer and the provisions of clause 7 shall then apply.

4.0 – Warranties

4.1 - The vehicle will be supplied with the balance of the manufacturer’s warranty where available. Where the manufacturer’s warranty has expired you will be supplied with 6 months warranty from date of purchase. Extended warranties are available at an additional cost to the customer, please speak to your sales representative.

4.2 - Any claim by the customer based upon defects in the quality or condition of the vehicle shall be notified to Adaptive Vehicle Solutions Limited within a reasonable time of the date of delivery, or where the defects were not apparent on a reasonable inspection, within a reasonable time after discovery of the defects.

5.0 - Important Payment Information

Acceptable methods of payment are as follows:

5.1 Credit card – Please speak to your sales representative.

5.2 Electronic Transfer - To: HSBC Bank, Bute Street, Cardiff, Sort Code: 40-16-13, Account No: 11403036. Payable to Adaptive Vehicle Solutions Limited, quoting the reference number of the vehicle you are purchasing.

5.3 Cash – Due to Money Laundering Regulations, AVS are unable to receive sizeable cash payments. Any intended cash payment i.e. deposit/initial payment will need prior authorisation from Adaptive Vehicle Solutions Limited Director. For further information please speak to your sales representative.

5.4 Financing - Please note it may be necessary for Adaptive Vehicle Solutions Limited to contact several finance companies to arrange suitable finance.

6.0 - Delivery or Collection

6.1 - To ensure you are able to collect your vehicle as planned it is essential that you bring with you on the day of collection: Your DRIVING LICENSE stating your current address is required. If you do not possess a license with your current address on it, please contact your sales representative as soon as possible on 02920 761919.

6.2 – Delivery options can be organised with your sales representative at any time during the purchasing or disposal process.

It is important that customers instruct third party finance companies to ensure cleared funds are received by Adaptive Vehicle Solutions Limited prior to collection of the vehicle. The name Adaptive Vehicle Solutions Limited and all logos used are registered trademarks.

Adaptive Vehicle Solutions Limited, Company No. 05301680, VAT No. 854 4303 33, Registered address: 3E Pentland Close, Cardiff Business Park, Llanishen, Cardiff, CF14 5DJ